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Faronics Anti-Virus & Deep Freeze and Ballston Spa Central School District

The Ballston Spa Central School District (BSCSD) is a New York based school district serving close to 4,200 students from pre-kindergarten through grade 12. The Ballston Spa High School opened in 1998 with innovative computer and science labs, a modern library media center, auditorium, and a swimming pool. More than 700 educators, administrators, and support staff make up the district’s dedicated team of employees. There are 1,700 workstations and 30 servers, in an all-Windows environment.

When Brian Merchant, Coordinator of Technical Support Services for BSCSD, joined the district 10 years ago, the tech staff spent a good amount of their time rebuilding computers. They re-imaged approximately one computer a week which prevented them from focusing on other projects.

The time constraints from rebuilding computers and responding to IT support tickets weren’t the only problems the district faced. With global malware attacks increasing and becoming more evasive, BSCSD knew they needed a more network-efficient anti-virus solution, one that didn’t slow down network and system performance, and was able to deliver anti-virus updates without delays.

A Solution That Worked

Mr. Merchant was already familiar with Faronics Deep Freeze during his tenure with a smaller school where Deep Freeze was deployed on all lab computers for five years prior to coming to Ballston Spa. Deep Freeze is an instant system-restore solution, which protects original workstation configurations by restoring the computer settings to their original condition with a
simple reboot. Deep Freeze eliminates the need for IT professionals to perform rebuilds, re-image, or troubleshoot computers. The bulletproof protection of Deep Freeze reduced the district’s support calls, allowing the IT team to focus on strategic objectives instead of mundane and time consuming technical support issues.

The district didn’t hesitate on deploying Deep Freeze across their entire network of workstations, but they still needed a compatible anti-virus solution. The software needed to be able to deliver
anti-virus updates without delays even on computers in Frozen mode (protected by Deep Freeze). Standard anti-virus solutions required workstations to be in Deep Freeze maintenance mode
to deliver updates and, even then, the network traffic generated to update the machines was substantial and degraded network performance. Often times, updates weren’t even successful during
the maintenance cycle, which resulted in more work for the busy IT team. Furthermore, computers weren’t updated in a timely manner, making them vulnerable to new malware threats.

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