Founded in 1995, City Inn is a hotel chain focused on conceiving, designing, building and operating contemporary hotels to the highest engineering standards in prime city center locations through the United Kingdom. At the heart of the City Inn brand are the principles of an uncompromising approach to quality, a commitment to innovation, and a customer first mentality.
The hotel chain believes in providing guests with a contemporary environment to relax, work, or entertain, and continually strives for the latest in IT innovations. They recently set a new industry benchmark with the introduction of iMacs in every room across their six locations in the UK. The iMac is a range of all-in-one Macintosh desktop computers designed and built by Apple. Each iMac provides guests with the choice to watch 38 streamed TV channels plus radio stations, DVD and CDs. It also allows hotel guests to play music via iPod (or MP3 player) and provides free access to the High-Speed internet connection, iTunes, iChat, iPhoto, iMovie , Skype, Neo Office (compatible with MS Office) and iSight, providing one of the most comprehensive in-room entertainment systems currently existing in the market place. Having iMacs in each room eliminates the need for customer laptops since it acts as a standalone computer.
Problem facing City Inn
Hospitality providers like City Inn know their ability to deliver elite service is heavily dependent on the integrity and reliability of their computing technology. Whether it’s deployed in customerfacing, administrative, in-room, or business center environments, guests expect hospitality providers to deliver a stress-free experience from start to finish.
Protecting guest confidentiality is a chief concern for City Inn. Often their clientele includes highprofile guests such as politicians, so security and confidentiality is a necessity. For these guests, the assurance of having a solution that removes any trace of work or files they’ve used is very important.
The Faronics Solution
After researching possible options, Richard Pemberton, Head of Information Technology for City Inn turned to the bulletproof protection of Faronics Deep Freeze, a reboot-to-restore solution that ensures any changes made during a user session—regardless of whether they are accidental or malicious—are erased with each restart.
“Faronics Deep Freeze was recommended strongly by Apple, and since it is hard to find a solution like this for a Mac, we quickly jumped on the opportunity to purchase it,” said Pemberton.
Deep Freeze is now deployed on over 1700 iMacs within the UK hotel chain, with more scheduled in the future. With the imminent openings of the City Inn London and Amsterdam locations, over 3000 City Inn iMacs will soon be protected by Deep Freeze. Read more on Deep Freeze For Macs.
City Inn is just one of over 1,000 hotels benefitting from Faronics Deep Freeze. Deep Freeze helps hospitality providers meet and exceed guest expectations by ensuring a secure and trouble-free computing experience. Guests can count on total system integrity, staff can rely on professional computing availability, and IT personnel are freed from tedious maintenance issues. Deep Freeze is also cross platform and supports most operating systems, including Windows 7 and Snow Leopard.