Lowering IT costs and providing a solid ROI for IT projects are among the top challenges for IT executives. Gartner reports that a locked-down and well-managed desktop PC can be 42% less expensive to keep than an unmanaged one, and that the salary cost of a help desk employee can be estimated to be between $21.63 and $40.86 per hour.
The average help desk cost per contact is estimated to be $23.09. Faronics lowers these costs. Faronics Deep Freeze reduces IT support costs and help desk requests while increasing computer availability. The hundreds of unsolicited testimonials that Faronics has received over the last 10 years provide a wealth of anecdotal evidence. This survey presents quantifiable proof of the effectiveness of Deep Freeze.
The findings of the survey are clear. Organizations using Deep Freeze experience up to a 63% reduction in the number of support tickets per desktop and support 12% more computers with the same staff compared to organizations not using Deep Freeze.
Organizations must always be conscious of the bottom line, but they must also balance restrictions with productivity. Excessive restrictions reduce personnel efficiency, relaxed policies result in additional costs associated with support. Deep Freeze helps here as well.
Deep Freeze’s patented technology makes computers immune to any software related issues, and assures IT that any changes are only temporary and will have no lasting effects on the protected computers. Users, on the other side, can enjoy a fully functional and unrestricted computing experience for
These facts point to the conclusion that Deep Freeze provides organizations with a significant and tangible savings value. Organizations are able to lower their IT support costs while concurrently
gaining efficiency for allocating their IT resources to other priorities.