A Tradition of Security
For more than a century, The National Banks of Central Texas have been helping customers build their financial security. Now they’re helping protect their sensitive financial and personal data online as well.“We are very aware of our customers’ privacy and were determined it wouldn’t be breached, especially in this day and age of identity theft,” said Barry Birchard, the banks’ Information Security Officer. “That’s why we chose Zix Corporation for our email encryption solution.”
With close to 30,000 customers — a significant number of them overseas on active military duty — The National Banks of Central Texas felt it was imperative they provide a top-notch level of security that would make their customers feel at ease when conducting online transactions from such far-flung postings as Afghanistan and Germany or as close to home as Copperas Cove or Gatesville, Texas.
“Having ZixCorp Email Encryption Services in place was a way we could guarantee our customers’ confidential information was protected,” said Birchard. “Before we implemented this solution, we were getting privacy questions from customers all the time. Now they can see right away that our email is encrypted and that makes them feel safer. They also like that they can ask us questions about their accounts by sending us a secure email themselves.”Birchard set up specific criteria that encrypt such personal data as account information, loan and mortgage applications, and Social Security numbers. “Anything of a sensitive nature is automatically encrypted,” he said.
Birchard says the ZixCorp® solution is easy to use and requires minimal maintenance. “The ZixCorp solution is a workhorse that keeps plugging away. I don’t have to do anything with it. I can set it and forget it, because it’s so reliable,” he said. “And when you’re a network administrator, you’re very grateful for that.”
Redlands Unified School District (RUSD) is a California-based school district, serving over 21,000 students. There are 23 schools in the district, ranging from elementary to high schools, and over 1,800 employees. RUSD currently has over 7,000 Windows computers across the district, supported by 75 servers. The main district office connects to all of its schools via fiber point-to-point optic connection.
Like many school districts, RUSD was mandated to cut costs and realize savings wherever possible. The district did not have an existing power management strategy in place, and therefore manually shutdown their computers every night. Not only was this difficult to control, but because there were no specific reporting features, it was impossible to determine how much unnecessary energy was
being consumed or saved.The Technology Services Coordinator, David Massaro, and the Facilities team attended a Southern California Edison presentation on power management. For schools and other organizations facing shrinking budgets, they learned that a dedicated PC power management solution is an immediate and cost effective way to reduce computer energy consumption and greenhouse gas emissions. Southern California Edison is one of the largest power providers in California and provides rebates to school districts and companies who purchase PC power saving software.
Recognizing the opportunity to save money with a dedicated PC power management solution, Massaro began researching various solutions. Out of the numerous vendors Massaro examined, Faronics caught his attention. As an already satisfied customer of Faronics Deep Freeze (an instant system restore solution) and Faronics Insight (a classroom management solution), David didn’t hesitate to choose Faronics Power Save as their power management solution of choice.
The PC energy reducing software is now deployed on over 5,500 computers at RUSD. There are two dedicated servers that manage all Power Save PCs in the district’s office, and the software has been configured to ensure the most efficient savings without any end-user disruption.
Email Security for America’s Protectors
When you’re in the business of guarding the financial concerns of the people responsible for protecting America, you want to make sure their personal data is safe.
That’s why Justice Federal Credit Union chose Zix Corporation (ZixCorp) for their email encryption solution.
Justice FCU is the premier provider of financial services to employees of the Department of Justice and the Department of Homeland Security. It also offers membership to those working for state and local law enforcement organizations. With assets of approximately $438 million, it pledges to maintain the highest standards of confidentiality to protect their members’ personal privacy. Every single employee, from mortgage specialists to marketing staff, uses ZixCorp® Email Encryption Services to send secure messages to members and business partners.
“With the alarming rate of identity theft in the United States, email encryption is crucial for the protection of our members’ personal information,” said Rifat Ikram, Justice FCU’s Vice President, Electronic Delivery and Support Services. ”We chose ZixCorp Email Encryption Services because of its superior reputation.”
Another key factor in selecting ZixCorp Email Encryption Services was that the Federal Financial Institutions Examination Council (FFIEC) agencies have implemented it, says Ikram. “If they’ve done their homework and have chosen ZixCorp, it makes it easier for credit unions encryption solution. If the ZixCorp solution is good enough for the FFIEC, it’s a no-brainer that it would be the right choice for us.”
La Mesa-Spring Valley School District is a K-8 district located in the East County of San Diego. The District serves 14,310 students housed in 18 elementary (K-5) and four middle schools (6-8). Certificated and classified employees number 1,550.
District-wide there are approximately 1,600 workstations running on a Novell core network. Though Windows workstations are used by administrative staff, Macs are used for educational purposes – students and teachers. The Macs mainly run OS 10.2.8 to 10.3.9 with any new hardware purchases having OS 10.4 (there are also some older machines still running OS 8 & 9, but these are slowly being phased out.)La Mesa-Spring Valley School District has an annual budget of $100,000,000 and an approximate student-to-computer ratio of 10:1 (on computers less than three years old.)
At the time that La Mesa-Spring Valley was transitioning to Mac OS X, the Information Systems (IS) staff realized that, though the operating system offered an environment that was more “kid-proof ”, there were still general worries with regard students “explorations” and general OS integrity.“Middle-schoolers are notoriously mischievous when it comes to computers,” said Richard Ribley, a Support Technician at La Mesa-Spring Valley. “They like to change things just because they can, whether that means taking items off the Dock, moving files to different locations or changing the toolbar in an application like Word. This would, of course, screw up the machine for the next person or even for the same person coming back to that machine later.”
Mr. Ribley and the La Mesa-Spring Valley IS staff found that the teachers often wouldn’t know how to rectify user-created difficulties or, if they did, would spend more time fixing the problems than teaching – a situation that didn’t work for either teacher or students. Generally, the teacher would end up calling the IS staff. With a staff of six and a schedule that meant that a staff member could only visit a school once every five days, a computer could easily be out of commission for a week.
In their preventative efforts, the IT staff implemented pop-up blocker software for Windows Explorer When OS 8 and 9 were being utilized, La Mesa-Spring Valley utilized programs like On Guard (which they still use on their older systems) and Foolproof Security. With their transition to OS X, a security solution that worked with OS 10.2 (Jaguar) had to be implemented quickly or computer downtime and over-stretched staff would become an ongoing problem. Attempting to use Jaguar’s Simple Finder to curtail precocious users proved unworkable because this solution did not allow for a shortcut to the District’s Novell server and, therefore, students could not log in to their network accounts. There were no known OS X alternatives out there.
“The difference that using Deep Freeze Mac made was huge,” said Mr. Ribley. “Immediately, we saw the amount of support time devoted to our Macs easily cut to 5% of what we had been spending prior to installing Deep Freeze. Deep Freeze eliminated 95% of all the software issues we were encountering so that almost the only difficulties we had were hardware-related.”
Security on an international level: Ameropa protects its global business with gateProtect
The Swiss company Ameropa AG was founded in 1948 and trades on an international basis. It currently manages the business of 22 Sectors located throughout the world from its headquarters in Binningen near Basel and is steadily expanding on all continents. Ameropa AG, which is not stockmarket listed, sees organic growth as instrumental in achieving this. Its core business is global trade in cereals and artificial fertilisers and also in petrochemicals and metals. Around 2,300 people work for the company, many of them in the field.
At the Ameropa headquarters in Binningen in Switzerland, administration of IT security is outsourced to the German service provider Computer Löwe. „In 2003, we put out 2 calls for tenders: for the replacement of the SonicWALL solution and an upgrade of the security infrastructure at Ameropa‘s international locations. In a direct comparison between SonicWALL and gateProtect, the Hamburg supplier clearly came out on top,“ says Markus Keller, Managing Director of Computer Löwe„This was mainly because the gateProtect firewall is so easy to operate, but also because SonicWALL were unable to offer German-speaking support.“ The intuitive and process-oriented front-end to the gateProtect administration client, the ergonomic Graphic User Interface (eGUI®), is the reason why it is so easy to operate.
The project has grown steadily over the last five years. Two gateProtect GPA 400 solutions have been implemented at Ameropa headquarters and guarantee high availability and failure safety. The foreign branches have acquired four GPA 250 and four GPO 125 solutions, which can be maintained remotely; however, the administrator can also make changes to the configuration locally, as required.
As operation has been trouble-free, the gateProtect implementation is being steadily extended. For example, there are plans to deploy more gateProtect solutions at the locations in the UK, Brazil and the Czech Republic. The existing Cisco VPN solution is also set to be replaced by the equivalent gateProtect product.
The Research and Development Centre (Forschungs- & Entwicklungszentrum) Witten GmbH is a service provider for innovative start-ups with five to fifteen employees. FEZ undertakes its main functions (management consulting, provision of infrastructure and technology transfer) in close collaboration with the University of Witten/Herdecke, with sponsors of business in the region and with partners from other regions. Currently, 57 companies with around 150 employees work in the FEZ.
One of the most important of the services provided by FEZ is making a modern infrastructure available. The basic equipment includes a powerful data network with a 100 Mbit/sec direct connection to the backbone. The data network is managed by an external IT service provider. In order to protect the intellectual property of the tenants, FEZ offers a security service in the form of a firewall to safeguard their corporate networks.
Since the beginning of 2007, FEZ has implemented version 8.0 of the GPX 800 UTM solution from gateProtect, currently licensed for 100 users. The firewall divides the network into 40 subnetworks, using the VLAN functionality that became available with version 8.
The gateProtect firewall has been running reliably and with practically no interruptions since it was launched. The neutrality of the gateProtect solution regarding the hardware and software platforms used behind the firewall should also be highlighted.
With the implementation presenting no problems so far, e-Systems is campaigning at FEZ for the gateProtect appliance to be used as a UTM solution. For example, virus protection on the gateway would be offered to the tenants as an additional service.
On top of that, it is planned to protect a second start-up centre with the implemented gateProtect solution. This is the Zahnbiologische Zentrum (ZBZ), the most modern dental biology institute in Europe, which is under construction opposite FEZ and is almost complete. To allow this, it is merely necessary to increase the number of licensed users on the existing gateProtect appliance because, according to Christoph Weimann, the potential of the GPX 800 is by no means exhausted.
Granite School District, located in Salt Lake County, Utah, operates 60 elementary schools, 16 junior high schools, 9 high schools, as well as other special schools and programs. With 68,075 students, Granite is the second largest district in Utah and is among the largest public school districts in the nation. Granite is also one of Utah’s largest employers, with more than 7,500 full and part-time employees. Granite has also been nationally recognized for teacher professional development programs and the economic efficiencies of its administration.
The Problem They Faced
Scott Watson, an Electronics Teacher in Hunter Senior High School, trains students in a computer lab consisting of 24 workstations that operate as independent computers 90% of the time, and server interfaced network stations for the balance 10%. These dual-core processor systems run Microsoft Windows XP SP3 and are utilized by over 150 students every day.
“We are fortunate in that we have a powerful computer lab,” says Mr. Watson. “We do, however, want to ensure that power is used for educational purposes, and not for classroom distractions such as games, instant messaging, and peer-to-peer file sharing.”
“I could not find any other product comparable to Faronics Anti-Executable,” says Mr. Watson. Faronics Anti-Executable has given Granite School District the ability to enforce total compliance in their computer labs. The district’s teachers benefit from distractionfree classroom sessions each and every time, while the district’s IT personnel are guaranteed that the lab computers remain free of unwanted software and compliant with acceptable use policies.
“Faronics Anti-Executable’s white list protection gives us the assurance that only the programs we have installed on the computers are able to run,” says Mr. Watson. “We use Deep Freeze to return our computers back to their original state, but that happens only upon workstation restart. Sometimes a lab computer is kept running for an entire day, so it could potentially accrue a whole day’s worth of ‘software junk’.”
Daughters of Charity Health System chooses Zix Corporation
For more than 150 years, the Daughters of Charity have been unwavering in their mission to treat the sick and the poor in California with compassion, respect and sensitivity.
That mission lives on in the Daughters of Charity Health System (DCHS), formed in 2002. With its network of six hospitals and medical centers along the coast of California, DCHS provides its patients with top-notch healthcare.
“As a Catholic organization, we offer holistic, spiritually-centered care,” said Michael Day, DCHS’ Director of Information Technology. “We believe in treating the body, mind and spirit, and we have some of the best physicians and nurses in the state to help us achieve our goal.”
DCHS’ commitment to its patients extends beyond medical treatment. It has also taken steps to ensure all protected health information (PHI) exchanged via email is safeguarded. “The security of PHI is very important,” said Day, “Not only from a regulatory standpoint enforced by the Health Insurance Portability and Accountability Act but because our patients and staff need to have that confidence in us.” Not satisfied with the email encryption solution they were using, DCHS switched to ZixCorp® Email Encryption Services.
“With our old solution, we were concerned we were at risk of not properly protecting our patients’ sensitive data or other important business information,” said Day. “It was also a massive challenge to administer the whole process from installation through mailbox management, information tracking and overall maintenance. We needed a more efficient and thorough process.”
Day liked what Zix Corporation (ZixCorp) had to offer because of its ease of use and excellent reputation as the leading email encryption solution for healthcare organizations. “It was simple to set up, fast to deploy and transparent to use,” he said. “It has a better hit rate of encrypting messages than our previous solution. ZixCorp services detect PHI and other sensitive information and ensure messages are secured before delivery.”
Lowering IT costs and providing a solid ROI for IT projects are among the top challenges for IT executives. Gartner reports that a locked-down and well-managed desktop PC can be 42% less expensive to keep than an unmanaged one, and that the salary cost of a help desk employee can be estimated to be between $21.63 and $40.86 per hour.
The average help desk cost per contact is estimated to be $23.09. Faronics lowers these costs. Faronics Deep Freeze reduces IT support costs and help desk requests while increasing computer availability. The hundreds of unsolicited testimonials that Faronics has received over the last 10 years provide a wealth of anecdotal evidence. This survey presents quantifiable proof of the effectiveness of Deep Freeze.
The findings of the survey are clear. Organizations using Deep Freeze experience up to a 63% reduction in the number of support tickets per desktop and support 12% more computers with the same staff compared to organizations not using Deep Freeze.
Organizations must always be conscious of the bottom line, but they must also balance restrictions with productivity. Excessive restrictions reduce personnel efficiency, relaxed policies result in additional costs associated with support. Deep Freeze helps here as well.
Deep Freeze’s patented technology makes computers immune to any software related issues, and assures IT that any changes are only temporary and will have no lasting effects on the protected computers. Users, on the other side, can enjoy a fully functional and unrestricted computing experience for
These facts point to the conclusion that Deep Freeze provides organizations with a significant and tangible savings value. Organizations are able to lower their IT support costs while concurrently
gaining efficiency for allocating their IT resources to other priorities.
Protecting Those Who Need It Most
Kids come first — that’s the motto of the Children’s Memorial Hospital of Chicago, one of the nation’s leading pediatric facilities. Illinois’ only freestanding hospital exclusively for kids, Children’s Memorial Hospital is home to more than 1,100 pediatric experts in 70 specialities. It’s the training ground for the prestigious Feinberg School of Medicine of Northwestern University.
Since it first opened its doors in 1882, Children’s Memorial Hospital has provided top quality care to its patients while respecting their privacy. That tradition continues today, and the hospital has carefully put in place security measures to safeguard the personal health information (PHI) of those seeking medical assistance.
“Our patients and their families have put great trust in us,” said Ron Isbell, Information Security Administrator for Children’s Memorial Hospital. “We do everything we can to ensure their PHI remains private.”
Protecting sensitive data a priority
One of the security tools the Children’s Memorial Hospital has implemented is ZixCorp® Email Encryption Services. The hospital’s 7,000 employees can encrypt sensitive data to ensure compliance under the Health Insurance Portability and Accountability Act (HIPAA), as well as its own stringent security measures.
Another key reason Isbell chose ZixCorp was that it offered a simple yet powerful email encryption solution that he doesn’t have to manage internally. “I love the fact that it’s a turnkey service and a great one at that,” he said. “The whole process is easy—from installation and implementation to support and service. It’s extremely seamless and very well-managed. We have to do very little—ZixCorp takes care of it all.”