AppRiver was founded in April 2002 with a handful of experts, an arsenal of technology, and one clear value proposition: to oﬀ er businesses of all sizes secure messaging solutions. Since its inception, the company has sustained an impressive 97% customer retention rate while growing its customer base to more than 30,000 companies and over 5 million mailboxes worldwide.
AppRiver is a privately-owned Managed Service Provider specializing in secure messaging solutions for all things email. In addition to spam and virus protection, the company provides a complete managed service for Microsoft Exchange. AppRiver’s Exchange Hosting Services eliminate the time and investment required for businesses to purchase and maintain Exchange servers in-house. Additionally, AppRiver’s exclusive partnership with Akamai assures that users will always have quick and reliable access to Microsoft Outlook, Outlook Web Access (OWA) and OWA for Mobile Devices without Internet disruptions, regardless of location.
Numerous Internet threats exist today, but viruses no longer keep AppRiver’s Director of Network Infrastructure, Dave Liberatore, consumed at night. “Besides bumps in the night, I no longer worry about a virus outbreak,” said Liberatore. “The reliability of systems and the software we choose are our most important decisions.”
What prompted the decision to switch?
“Prior to using ESET, our biggest issue with the previous AV vendor was performance, and the reliability of virus definitions. Our evaluation process included ESET as well as ﬁ ve other leading antivirus vendors over a period of six months. After extensive testing, ESET emerged the clear winner in terms of speed, reliability, virus and malware capture rates; all with minimal impact on our system resources. ESET, on average, ran 50 percent faster than the other engines we evaluated.”
Since implementation, AppRiver has been very satisﬁed with the ESET engine. “I appreciate the speed of updates for new threats, the minimal load it puts onto our current server environments and its overall capability and stability,” said Liberatore. “It has provided superior protection for our clients and their data, particularly when our new customers upload their old email data to our mail servers.”
Archbold Medical Center is comprised of ﬁ ve hospitals and four nursing homes, with more than 800 beds in and around Thomasville, Georgia. In business for over 81 years, it employs more than 2,500 people and has a medical staﬀ of more than 200 qualiﬁed specialists.
Martin Slusher is the senior network administrator for Archbold, overseeing 2,500 PCs; 3,100 users and 180 servers across 60 locations.
Until April 2007 Martin’s group was using Symantec Enterprise Edition for antivirus protection. However he was soon on the lookout for a better solution, with a few objectives in mind:
- Find a more eﬀective antivirus
- Find a more cost eﬀective solution
- Resolve the complaints from network users about sluggish computers (most of them had new PCs, so he knew the current AV must be a resource hog)
“I ﬁrst heard about ESET from a local IT shop who mentioned it to me. I researched it and tested it at home before I brought it up to our CIO and other network administrators.”
Then Martin and his team evaluated other AV companies but decided not to move forward for various reasons, including price, sales people and installation help.
“Ultimately we decided to go with ESET NOD32 Antivirus Business Edition because of its ease of use and heuristics,” said Martin. “It found infections in our environment that had previously gone undetected. We were able to observe all of this with a 90-day trial copy.”
Archbold purchased ESET through a reseller – Classic Networking. “Classic oﬀ ers ‘Rip and Replace’ service that removes all versions of Symantec and installs ESET NOD32. This was a huge help considering we have a small IT staﬀ . These guys were great! They helped us create a group policy on Active Directory to run the custom script and then they gave us training on the product.”
Glenpool Public Schools is a combined elementary and secondary school district located in Glenpool, OK, in the Tulsa County region. The district hosts approximately 2,100 students and 200 teachers and operates in an all-Windows environment.
Malware infections were incessant at Glenpool Public Schools, primarily as a result of online research and downloads conducted by teachers. The problems were so overwhelming for the district that the IT team spent the majority of their time troubleshooting computers. “90% of our IT support tickets revolved around viruses or anomalies with software and system performance,” says Greg Atkins, Director of Technology. The IT department often battled advanced malware that modified the operating system files so they performed not only their usual function, but also served hackers who were looking to locate and steal information. This type of stealthy malware was extremely challenging to find, diagnose, and troubleshoot, and took a disproportionate amount of IT’s time.
Rogue anti-virus programs were also a persistent threat. In one instance, a teacher was browsing the web when a rogue anti-virus program convinced the teacher to purchase the program to ensure malware protection for a threat that was supposedly infecting her computer. In another example, a teacher’s computer became infected when a downloaded PDF was hyperlinked to an infected website. Atkins and his team required a solid solution to help protect teacher and student computers from malware threats that came via email, web, and USB flash drives.
Glenpool Public Schools turned to a layered security approach, using Faronics Anti-Virus and Faronics Deep Freeze. Faronics Anti-Virus thwarts all the incoming malware threats throughout the day to ensure run-time protection, while Deep Freeze ensures complete system consistency by returning computers back to their original state with a simple reboot.
The IT team has designed a schedule to protect their network throughout the day. Between 4pm and 6pm each day (depending on the time of year), Atkins and his team uses the centralized scheduling capabilities of Faronics Core to power off all the computers to save energy. Thanks to Faronics Deep Freeze, when the computers are automatically booted up in the morning, they are returned to their original configuration and wiped clean of any unauthorized system changes. Also in the morning, a quick Faronics Anti-Virus scan is performed to ensure any malware is eliminated. A deep scan is performed as an extra precaution for any computers that are frequently infected.
Carlos Dominguez is the director of information technology for the congregation of the Sisters of Charity of the Incarnate Word in San Antonio, Texas. Sisters of Charity is a nonproﬁt organization whose goal is to make God’s love real in the world by promoting human dignity, especially among the most vulnerable.
Like many IT people at similarly sized companies, Carlos wears a lot of hats. “I’m the Microsoft Exchange server guy, the network guy; I ﬁ x computers and manage servers.” He oversees 170 workstations and servers on the local network, and another 100 or so outside the network. His environment runs a mix of Windows 7 and Windows Vista.
A little over three years ago, Carlos decided Sisters of Charity needed to move away from Symantec Endpoint Protection to something faster and lighter. “The machine performance with Symantec antivirus was slow. During the scans, you could tell it was scanning. It took so many resources away from the machine to such an extent that all the other applications, like Microsoft O ce, ran slow. We needed a better solution.”
Acting on a tip from systems integrator Internet Contrasts, Carlos decided to bring ESET in for an evaluation, because according to Internet Contrasts CEO Brandon Zumwalt, ESET’s overhead was minimal while o ering the required feature set. Along with ESET, Sisters of Charity also evaluated Kaspersky, Symantec, McAfee and a few others. Ultimately, the recommendation of Mr. Zumwalt became the overriding factor.
In choosing ESET, Carlos had speciﬁ c objectives he wanted to achieve: Sisters of Charity needed a product that would not interfere with the performance of server or work machines, protect local machines from viruses, protect the email server from viruses, and have it all easy to deploy, learn and manage through a centralized console.