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An Rx for Email Encryption

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Daughters of Charity Health System chooses Zix Corporation

For more than 150 years, the Daughters of Charity have been unwavering in their mission to treat the sick and the poor in California with compassion, respect and sensitivity.

That mission lives on in the Daughters of Charity Health System (DCHS), formed in 2002. With its network of six hospitals and medical centers along the coast of California, DCHS provides its patients with top-notch healthcare.

“As a Catholic organization, we offer holistic, spiritually-centered care,” said Michael Day, DCHS’ Director of Information Technology. “We believe in treating the body, mind and spirit, and we have some of the best physicians and nurses in the state to help us achieve our goal.”

DCHS’ commitment to its patients extends beyond medical treatment. It has also taken steps to ensure all protected health information (PHI) exchanged via email is safeguarded. “The security of PHI is very important,” said Day, “Not only from a regulatory standpoint enforced by the Health Insurance Portability and Accountability Act but because our patients and staff need to have that confidence in us.” Not satisfied with the email encryption solution they were using, DCHS switched to ZixCorp® Email Encryption Services.

“With our old solution, we were concerned we were at risk of not properly protecting our patients’ sensitive data or other important business information,” said Day. “It was also a massive challenge to administer the whole process from installation through mailbox management, information tracking and overall maintenance. We needed a more efficient and thorough process.”

Day liked what Zix Corporation (ZixCorp) had to offer because of its ease of use and excellent reputation as the leading email encryption solution for healthcare organizations. “It was simple to set up, fast to deploy and transparent to use,” he said. “It has a better hit rate of encrypting messages than our previous solution. ZixCorp services detect PHI and other sensitive information and ensure messages are secured before delivery.”

Children’s Memorial Hospital relies on Zix Corporation to help secure data

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Protecting Those Who Need It Most

Kids come first — that’s the motto of the Children’s Memorial Hospital of Chicago, one of the nation’s leading pediatric facilities. Illinois’ only freestanding hospital exclusively for kids, Children’s Memorial Hospital is home to more than 1,100 pediatric experts in 70 specialities. It’s the training ground for the prestigious Feinberg School of Medicine of Northwestern University.

Since it first opened its doors in 1882, Children’s Memorial Hospital has provided top quality care to its patients while respecting their privacy. That tradition continues today, and the hospital has carefully put in place security measures to safeguard the personal health information (PHI) of those seeking medical assistance.

“Our patients and their families have put great trust in us,” said Ron Isbell, Information Security Administrator for Children’s Memorial Hospital. “We do everything we can to ensure their PHI remains private.”

Protecting sensitive data a priority

One of the security tools the Children’s Memorial Hospital has implemented is ZixCorp® Email Encryption Services. The hospital’s 7,000 employees can encrypt sensitive data to ensure compliance under the Health Insurance Portability and Accountability Act (HIPAA), as well as its own stringent security measures.

Another key reason Isbell chose ZixCorp was that it offered a simple yet powerful email encryption solution that he doesn’t have to manage internally. “I love the fact that it’s a turnkey service and a great one at that,” he said. “The whole process is easy—from installation and implementation to support and service. It’s extremely seamless and very well-managed. We have to do very little—ZixCorp takes care of it all.”

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