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Measuring the ROI of Faronics Deep Freeze

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Lowering IT costs and providing a solid ROI for IT projects are among the top challenges for IT executives. Gartner reports that a locked-down and well-managed desktop PC can be 42% less expensive to keep than an unmanaged one, and that the salary cost of a help desk employee can be estimated to be between $21.63 and $40.86 per hour.

The average help desk cost per contact is estimated to be $23.09. Faronics lowers these costs. Faronics Deep Freeze reduces IT support costs and help desk requests while increasing computer availability. The hundreds of unsolicited testimonials that Faronics has received over the last 10 years provide a wealth of anecdotal evidence. This survey presents quantifiable proof of the effectiveness of Deep Freeze.

The findings of the survey are clear. Organizations using Deep Freeze experience up to a 63% reduction in the number of support tickets per desktop and support 12% more computers with the same staff compared to organizations not using Deep Freeze.

Organizations must always be conscious of the bottom line, but they must also balance restrictions with productivity. Excessive restrictions reduce personnel efficiency, relaxed policies result in additional costs associated with support. Deep Freeze helps here as well.

Deep Freeze’s patented technology makes computers immune to any software related issues, and assures IT that any changes are only temporary and will have no lasting effects on the protected computers. Users, on the other side, can enjoy a fully functional and unrestricted computing experience for
maximum productivity.

These facts point to the conclusion that Deep Freeze provides organizations with a significant and tangible savings value. Organizations are able to lower their IT support costs while concurrently
gaining efficiency for allocating their IT resources to other priorities.

Deep Freeze & Philadelphia FIGHT

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Philadelphia FIGHT (FIGHT) is a non-profit organization designed to improve the lives of people living with HIV/AIDS. FIGHT provides primary care, consumer education, advocacy, and research. An important component of FIGHT is the Critical Path Project, which enables low income people of all ages to gain digital literacy and learn how to access essential health information on the Internet. Ensuring all communities have access to the Internet is a key step in FIGHT’s mission to end the AIDS epidemic.

As of 2010, FIGHT’s Critical Path Project has embarked on a mission to create 27 Public Computer Centers with the purpose of providing digital literacy to more than 2900 people in the most vulnerable neighborhoods of North, South, and West Philadelphia. The Critical Path Team is setting up 27 centers to fulfill its overarching objective of providing free and convenient Internet access for everyone. Within each center there are six to twenty machines available for public use. In conjunction with the Freedom Rings Partnership Project, there will be 77 Public Computer Centers built in total resulting in more than 850 workstations available across the city

Managing groups of workstations located across 27 Public Computer Centers distributed throughout the community would be challenging even for a large team of technicians. In this case, Critical Path has only a very small Information Technology staff to manage all of the machines across all these centers, and that includes handling updates, maintenance, software, and fixing machines infected with malware. The volume of support tickets would simply be unmanageable for a team of this size, especially when accounting for travel time to and from each center.

The Solution
For the Critical Path Team, the answer was Faronics Deep Freeze Enterprise. To date, FIGHT has installed Deep Freeze on 241 workstations and is currently in the midst of installing on the remaining 51 workstations. In addition, they have also selected Faronics WINSelect Server Edition to offer them advanced control and security features over their public computing environment. Deep Freeze helps to maintain machines in their intended state and virus free, without worrying about users downloading undesired software that would slow processing down and could ultimately reduce the lifespan of their machines. Keeping hard and soft expenses low is a major advantage given that FIGHT is funded primarily through grants and donations.

Faronics Anti-Virus & Deep Freeze and Glenpool Public Schools

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Glenpool Public Schools is a combined elementary and secondary school district located in Glenpool, OK, in the Tulsa County region. The district hosts approximately 2,100 students and 200 teachers and operates in an all-Windows environment.

Their Problems
Malware infections were incessant at Glenpool Public Schools, primarily as a result of online research and downloads conducted by teachers. The problems were so overwhelming for the district that the IT team spent the majority of their time troubleshooting computers. “90% of our IT support tickets revolved around viruses or anomalies with software and system performance,” says Greg Atkins, Director of Technology. The IT department often battled advanced malware that modified the operating system files so they performed not only their usual function, but also served hackers who were looking to locate and steal information. This type of stealthy malware was extremely challenging to find, diagnose, and troubleshoot, and took a disproportionate amount of IT’s time.

Rogue anti-virus programs were also a persistent threat. In one instance, a teacher was browsing the web when a rogue anti-virus program convinced the teacher to purchase the program to ensure malware protection for a threat that was supposedly infecting her computer. In another example, a teacher’s computer became infected when a downloaded PDF was hyperlinked to an infected website. Atkins and his team required a solid solution to help protect teacher and student computers from malware threats that came via email, web, and USB flash drives.

Faronics Solution

Glenpool Public Schools turned to a layered security approach, using Faronics Anti-Virus and Faronics Deep Freeze. Faronics Anti-Virus thwarts all the incoming malware threats throughout the day to ensure run-time protection, while Deep Freeze ensures complete system consistency by returning computers back to their original state with a simple reboot.

The IT team has designed a schedule to protect their network throughout the day. Between 4pm and 6pm each day (depending on the time of year), Atkins and his team uses the centralized scheduling capabilities of Faronics Core to power off all the computers to save energy. Thanks to Faronics Deep Freeze, when the computers are automatically booted up in the morning, they are returned to their original configuration and wiped clean of any unauthorized system changes. Also in the morning, a quick Faronics Anti-Virus scan is performed to ensure any malware is eliminated. A deep scan is performed as an extra precaution for any computers that are frequently infected.

WINSelect and Garden City Public Schools

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The Garden City School district has approximately 600 staff and 5,500 students using 1,300 workstations. Half of the workstations are running a Windows environment, while the other half are Macintosh computers. The district has 13 servers, half of which use NetWare 6.5 and half of which use OS X.

The school district was experiencing problems with students getting into and changing the proxy settings in Internet Explorer. Students were also changing other settings and using Windows Networking to get into other machines in the building that were not secure. Sometimes students were getting into places through right-clicking in certain task bars or menu bars, which was difficult for administrators to control or restrict.

Garden City used Fortres 101 for approximately four to five years as a solution against these problems, but the software was not doing what they needed it to. Students frequently found ways around it or figured out what machines were not secured.

Garden City’s IT staff consists of two full-time and one part-time employees. The three staff were responsible for managing 1,300 computers, and spent a lot of time re-imaging machines to deal with the problems that occurred when students found ways around Fortres 101.

Our Solution
The IT staff at Garden City were already using Deep Freeze from Faronics on several of their labs, and heard about WINSelect through the company. The staff were so impressed with Deep Freeze that they thought another solution from Faronics was a good bet.

Tim Klan, Technology Supervisor at Garden City Schools, downloaded an evaluation copy of WINSelect. After the evaluation period, the IT staff found that they liked WINSelect better than Fortres 101; it was an easier product to use and competitively priced. Because they were already using Deep Freeze, they felt confident in the product’s ability to solve their problems.

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