A Tradition of Security
For more than a century, The National Banks of Central Texas have been helping customers build their financial security. Now they’re helping protect their sensitive financial and personal data online as well.“We are very aware of our customers’ privacy and were determined it wouldn’t be breached, especially in this day and age of identity theft,” said Barry Birchard, the banks’ Information Security Officer. “That’s why we chose Zix Corporation for our email encryption solution.”
With close to 30,000 customers — a significant number of them overseas on active military duty — The National Banks of Central Texas felt it was imperative they provide a top-notch level of security that would make their customers feel at ease when conducting online transactions from such far-flung postings as Afghanistan and Germany or as close to home as Copperas Cove or Gatesville, Texas.
“Having ZixCorp Email Encryption Services in place was a way we could guarantee our customers’ confidential information was protected,” said Birchard. “Before we implemented this solution, we were getting privacy questions from customers all the time. Now they can see right away that our email is encrypted and that makes them feel safer. They also like that they can ask us questions about their accounts by sending us a secure email themselves.”Birchard set up specific criteria that encrypt such personal data as account information, loan and mortgage applications, and Social Security numbers. “Anything of a sensitive nature is automatically encrypted,” he said.
Birchard says the ZixCorp® solution is easy to use and requires minimal maintenance. “The ZixCorp solution is a workhorse that keeps plugging away. I don’t have to do anything with it. I can set it and forget it, because it’s so reliable,” he said. “And when you’re a network administrator, you’re very grateful for that.”
When you’re protecting the financial assets of millions of Americans, your key currency is trust.
That’s why leading banks and federal regulators, like the Federal Financial Institutions Examination Council (FFIEC) agencies, choose ZixCorp encrypted email Services to secure their customers’ sensitive financial and personal data.“Having ZixCorp Email Encryption Services in place was a way we could guarantee our customers’ confidential information was protected,” said Barry Birchard, The National Banks of Central Texas’ Information Security Officer. “Before we implemented this solution, we were getting privacy questions from customers all the time. Now they can see right away that our email is encrypted and that makes them feel safer.”
Focus on the Customer – Not Just Compliance
While Zix Corp Email Encryption Services provide compliance with federal and state regulations by automatically securing all non-public personal information (NPPI), they also offer an added bonus – peace of mind.
“Securing the delivery of information to our customers is a very high priority for us, not only from a legal and regulatory point of view but, more importantly, from the peace of mind it gives to all involved,” said Don Smith, STAR Financial Group’s Security Information Officer. “We had been receiving email from customers that contained unencrypted confidential information. Thanks to ZixCorp, when we respond, the data gets encrypted. It demonstrates our commitment to taking that extra step to protect our clients’ privacy.”
Don Morash, Vice President and Information Security Officer for Bank Rhode Island, agrees. “Protecting our clients’ information is our top priority. Regardless of the regulations out there surrounding privacy, it just makes good business sense to do that,” he said.
When Bank Rhode Island was looking for an email encryption service for communicating with customers and business partners, it turned to Zix Corporation (ZixCorp) for the answer.
“I wanted an encryption solution targeted to the financial services market that needed very little investment in human capital and resources to set it up and minimal maintenance after that. Ease of use and ease of installation were key,” said Don Morash, Vice President and Information Security Officer for Bank Rhode Island. “That’s what ZixCorp delivered.”The fact that the Federal Financial Institutions Examination Council (FFIEC) agencies rely on ZixCorp for their email encryption was icing on the cake.
“What sold me was that ZixCorp has the federal regulators as customers,” said Morash. “If they’ve chosen ZixCorp, then obviously their email encryption service really works.”
Bank Rhode Island, founded in 1996, is a full-service financial institution with 16 branches across the state. With $1.5 billion in assets and 270 employees, it’s a mid-sized bank with a business focus priding itself on meticulous customer service. “We’re a community bank that really understands our clientele,” said Morash. “And in terms of protecting their information, we err on the side of caution.”ZixCorp®
Email Encryption Services allow the bank to leverage the efficiency of email communication while ensuring the appropriate controls to protect sensitive information as it’s in transit. “With this solution, we can permit electronic exchange of data, because we know it’s secure,” said Morash.
“If everybody were using the ZixCorp solution – if it became the world standard for email encryption – that would be great,” said Morash. “Then nobody would have to worry about whether their email is secure.”