Products and Subscription licensing comes with specialist manufacture support specific to the product purchased. Generally support can be attained via the Solution manufacturer. If you need help getting the right support contact, please reach out to us via the form below.
New Solutions can be complicated to install. BorderLAN teams up with specialists for each project and product we provide and can help you get in touch with the right person or team for integration questions, demo questions, and configuration questions. Each BorderLAN sales executive has access to this team and can be contacted to schedule assistance. If your sales person is unavailable or your issues are urgent, please call 855-945-8100 or email us via the form below.
Existing Solutions require occasional upgrades, and modifications. Your BorderLAN Sales rep can help you find the right support contact to assist you. You can also email us via the form below
BorderLAN has tools to periodically check the configuration of your purchased solution, scan for vulnerabilities, check your firewall, AV health check and much more. Some services may be a fee-based service. Contact your sales representative or fill out the form below for assistance.
BorderLAN supplies a fee based service to pre-buy blocks of support hours to go above and beyond normal manufacture support. Typically sold in 8 hour blocks, these hours are useful when needed for employee turnover, training, re-configuration, and general support. Use the form below if you’d like to get a quote for our Concierge Service.